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Covid-19 Update & Visitor Restrictions

Reviewed at 23/07/21

RE: Lifting of Restricted Visitor Access Status for Residential Aged Care Homes in previously considered Restricted LGA’s from Friday 23 July 2021.

The Acting Premier and Chief Health Officer announced that Restricted Access Status (social visitor restrictions) for many of our TriCare Residential Aged Care home will be lifted from 6am this Friday 23 July 2021.

We are excited about this news and welcome all our residents’ family and friends back and we will reinstate from this Friday 23 July 2021, the below visiting access times and entry conditions. Our staff will happily greet you and your loved ones will welcome you with open arms.

  • All visitors are subject to entry screening requirements.
  • Please ensure you use the Check-in QLD App & also sign in using TriCare paper records (sign-in sheets) as this records evidence that entry and screening criteria established for entry into a residential aged care facility has been met.
  • There is no limit on the length of time visitors can stay for, or on the number of visits per day or the number of visitors in attendance.
  • Visiting arrangements need to ensure physical distancing requirements are met and that contact is limited with other persons within the home. Visits need to occur in resident rooms and not in communal social areas.
  • Visitors (12 years and over) and Staff may be required to wear a surgical face mask. Staff will advise you at the time.

Entry criteria for all Visitors
• All visitors are subject to entry screening requirements and may be asked to wear a surgical face mask as a precaution.

Visitor Access Times
Monday to Friday
9am to 4.30pm
Weekends and Public Holidays
9.30am to 11am
2pm to 3.30pm

With the lifting of these restrictions this means that a resident can leave the residential aged care home for any reason. Though must comply with general wider community covid restrictions.

Also announced was the tightening of border controls and all of New South Wales, except for people residing in the boarder zone will be declared a COVID-19 Hotspot from 1am tomorrow. This is in addition to the current hotspot declarations for Victoria and South Australia. Anyone who has been in a hotspot is not permitted to enter an aged care facility in Queensland.

Find more information about the boarder zone here.

The Chief Health Officer has asked that people in South East Queensland continue to wear masks for a further seven days.

We are currently waiting for clarification from Queensland Health on whether surgical face mask wearing for staff and visitors will continue to be a requirement for entry into residential aged care for the next seven days. Please be advised if this is a requirement then staff will advise you at the time of entry and TriCare will provide surgical face masks to people 12 years and over who are visiting.

For the latest Residential Aged Care Direction please go to https://www.health.qld.gov.au/system-governance/legislation/cho-public-healthdirections-under-expanded-public-health-act-powers/aged-care

TriCare has comprehensive infection prevention and outbreak management processes in place, which include comprehensive staff training, dedicated Infection Prevention and Control Leads, encouragement and promotion of staff Covid-19 vaccination, outbreak management plans and sufficient cleaning and PPE stock available.

This situation remains dynamic with government-initiated changes, for these reasons we may need to revoke and change advice to ensure we maintain compliance to government directions. We kindly ask for your patience and understanding at this time and will continue to keep you informed of any change received in relation to this matter as soon as practicable. Once again, we sincerely appreciate the challenge these times are for you and thank you for your ongoing support in helping us to maintain resident safety.

Additional Measures by TriCare

  • The following measures have been implemented further to reduce the potential spread of the virus include but are not limited to:
  • Restricting entry points at the Aged Care facilities and placing hand sanitiser at these entry points.
  • Communicated our strict entry protocols to contractors, allied health professionals and medical colleagues who attend the site.
  • Additional training for staff on effective infection control practices and management of viruses.
  • Established emergency response protocols if an outbreak occurs.
  • We have restricted staff travel between our Retirement Villages and Aged Care Facilities to essential services only.
  • A communication strategy to keep families and staff updated in the event on an outbreak.
  • Regular communication with suppliers to continue supplies of essential goods.
  • Purchased additional stock of some key products in the event of an outbreak.
  • Reinforcing the importance of social distancing for staff and residents during all episodes of the necessary contact; and
  • Heightened awareness for hand hygiene using soap and water as preferred option or hand sanitiser in the event of no soap and water.

Phone and Video Calls

TriCare strongly encourages friends and family members to keep in close contact with their loved ones via telephone and preferably video calls, such as Skype and Facetime when possible.

 For further information, please visit the below websites:

Aged Care Residents and their Families – https://www.health.gov.au/resources/collections/novel-coronavirus-2019-ncov-resources#for-aged-care-residents-and-families

Residential and Aged Care Workers – https://www.health.gov.au/resources/publications/coronavirus-covid-19-information-for-health-care-and-residential-care-workers

Department of Health – https://www.health.gov.au/news/health-alerts/novel-coronavirus-2019-ncov-health-alert

Department of Foreign Affairs and Trade (Smart Traveller) –  https://www.smartraveller.gov.au/

We continue to working closely with the Queensland Department of Health and the Federal Government and are adhering to the advice of the Chief Medical Officer for the Australian Government in the monitoring and preparedness for COVID-19.

We are educating and keeping our residents, visitors, family members and staff updated about the seriousness of infection control and outbreak management.

We thank everyone for supporting the measures we are taking during this challenging period. The health and wellbeing of our Residents, Staff and Visitors remain our primary focus.

TriCare