Dear Residents and Families,
Restricted Visitor Access to all TriCare’s Aged Care Facilities due to COVID-19 (Coronavirus)
From 19 March 2020, the following will apply to TriCare’s Aged Care Facilities only:
- One visit per day per resident with a maximum of 2 visitors;
- All visits are restricted to the resident’s bedroom;
- All visitors to be aged 16 years or older; and
- All visits to occur between:
- 10am – 11am; or
- 3pm – 4pm.
The above measures are in addition to the following existing restrictions to all Tricare’s Aged Care & Retirement Villages.
- No access to visitors who have returned or been in contact with someone who has returned from overseas in the past 14 days
- No access to visitors that have been in contact with a confirmed case of COVID-19 within the past 14 days
- No access to visitors with a fever or symptoms, or acute respiratory infection or symptoms
General Visitation Guidelines
At all times during visits we strongly encourage:
- social distancing of 1.5m or greater (no physical contact including kissing or hugs);
- frequent handwashing, and use of hand sanitizer before and after visiting; and
- coughing and sneezing into a disposable tissue (or elbow not hand) and immediately placing the tissue in a rubbish bin, then washing your hands
Additional Actions Taken
TriCare has also implemented a number of additional measures to further reduce the potential spread of the virus, including:
- Requiring all visitors to declare: they have not travelled internationally or been in contact with someone who has travelled internationally in the past 14 days; been in contact with a confirmed case of COVID-19 in the past 14 days; or are personally experiencing fever or symptoms, or acute respiratory infection or symptoms
- Restricting entry points to the facility and placing hand sanitizer at these entry points
- Communicated our strict entry protocols to contractors, allied health professionals and medical colleagues who attend the site
- Additional training for staff on effective infection control practices and management of viruses
- Briefed our residents on infection control strategies
- Established emergency response protocols in the event that an outbreak occurs.
- A communication strategy to keep families and staff updated in the event on an outbreak
- Ceased community outings, and stopping external groups visiting the residences
- Regular communication with suppliers to continue supplies of essential goods
- Commenced stockpiling of some key products in the event of an outbreak
We continue to explore alternate communication options, such as Face Time, Skype, etc. and making them available to families where practical. Alternative communication strategies can be discussed with the Facility Manager. Regular communication via telephone is encouraged.
We thank you for your support and patience during this critical time. The purpose of the restrictions detailed above, which are consistent with the guidelines announced by the Federal Government, is to reduce the risk of COVID-19 and the impact it will have on residents with the Aged Care Facility.
Aged Care Manager