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Covid-19 Update & Visitor Restrictions

Reviewed at 27/05/21

RE: Aged Care Direction No. 29 & all of Victoria to be declared a Covid-19 Hotspot.

Please be advised Aged Care Direction No.29 came into effect from 1am 26 May 2021.

This direction will be updated shortly as we have been advised from Queensland Health that the Premier and Chief Health Officer have announced that from 1am tomorrow (Friday 28 May 2021) all of Victoria will be declared a COVID-19 Hotspot. This will replace the provisions regarding Interstate Areas of Concern.

This means anyone who has been in Victoria in the past 14 days will not be permitted to enter a residential aged care facility in Queensland. The only exception is if a Chief Health Officer exemption has been granted for the purpose of an end-of-life visit.

For the latest Aged Care Direction, please go to https://www.health.qld.gov.au/system[1]governance/legislation/cho-public-health-directions-under-expanded-public-health-act[1]powers/aged-care.

All visitors, please ensure you:

  • Wash your hands frequently with soap and water for 20 seconds, and in addition, use hand sanitiser.
  • Coughing and sneezing into a disposable tissue (or elbow, not hand) and immediately placing the tissue in a rubbish bin, then washing your hands.
  • If unwell, avoid contact with others and seek medical advice.
  • Social distance from other persons of 1.5m or greater (no physical contact, including kissing or hugs).

In addition to the above principles, we encourage all persons to strongly consider staying at home and not undertaking public outings unless essential. Visitors are welcome to provide support for residents, but visitations should be kept to an absolute minimum.

Additional Measures by TriCare

  • The following measures have been implemented further to reduce the potential spread of the virus include but are not limited to:
  • Restricting entry points at the Aged Care facilities and placing hand sanitiser at these entry points.
  • Communicated our strict entry protocols to contractors, allied health professionals and medical colleagues who attend the site.
  • Additional training for staff on effective infection control practices and management of viruses.
  • Established emergency response protocols if an outbreak occurs.
  • We have restricted staff travel between our Retirement Villages and Aged Care Facilities to essential services only.
  • A communication strategy to keep families and staff updated in the event on an outbreak.
  • Regular communication with suppliers to continue supplies of essential goods.
  • Purchased additional stock of some key products in the event of an outbreak.
  • Reinforcing the importance of social distancing for staff and residents during all episodes of the necessary contact; and
  • Heightened awareness for hand hygiene using soap and water as preferred option or hand sanitiser in the event of no soap and water.

Phone and Video Calls

TriCare strongly encourages friends and family members to keep in close contact with their loved ones via telephone and preferably video calls, such as Skype and Facetime when possible.

 For further information, please visit the below websites:

Aged Care Residents and their Families – https://www.health.gov.au/resources/collections/novel-coronavirus-2019-ncov-resources#for-aged-care-residents-and-families

Residential and Aged Care Workers – https://www.health.gov.au/resources/publications/coronavirus-covid-19-information-for-health-care-and-residential-care-workers

Department of Health – https://www.health.gov.au/news/health-alerts/novel-coronavirus-2019-ncov-health-alert

Department of Foreign Affairs and Trade (Smart Traveller) –  https://www.smartraveller.gov.au/

We continue to working closely with the Queensland Department of Health and the Federal Government and are adhering to the advice of the Chief Medical Officer for the Australian Government in the monitoring and preparedness for COVID-19.

We are educating and keeping our residents, visitors, family members and staff updated about the seriousness of infection control and outbreak management.

We thank everyone for supporting the measures we are taking during this challenging period. The health and wellbeing of our Residents, Staff and Visitors remain our primary focus.