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Covid-19 Update & Visitor Restrictions

Reviewed at 07/09/2021

What’s changed from 03 September 2021 for RAC Direction No.7

  • Anyone who lives or works in the Local Government Area of Logan City, or who has lived or worked in Logan City since 31 August 2021, is not permitted to visit a residential aged care facility anywhere in Queensland.
  • Despite these restrictions, a person from Logan City may enter a restricted residential aged care facility if they are:
    • an employee or contractor of the facility
    • providing goods or services necessary for the facility’s operation
    • providing health, medical, personal care or pharmaceutical services to a resident
    • administering a COVID-19 vaccine to a resident
    • visiting an end of life resident
    • required for emergency management, law enforcement or to comply with an order of any court or tribunal of Australia
    • a prospective resident or a support person of a prospective resident
    • maintaining continuity of care for a resident that can’t be delivered by non-contact means – with permission of the facility’s operator.
  • Any person (other than a resident) permitted to enter a restricted facility must not enter, or remain on, the premises without wearing a single use surgical face mask. A person does not have to wear a mask if it will create a risk to their health or safety.

Restricted residential aged care facilities

From 3 September 2021, visitors are restricted to residential aged care facilities within the restricted Local Government Area of Logan City.

These restrictions include:

  • Visitors
    • No personal visitors – including care and support visitors – are allowed to enter
    • Only people providing an essential purpose will be allowed to enter
    • End of life visits will still be allowed
    • Anyone entering a facility must wear a single use surgical face mask
  • Residents
    • May only leave the facility to receive health care, attend a funeral or for an emergency or compassionate reason.

The remains until at least 10 Sep 2021 – Impacted residential aged care facilities (These are in moderate risk PPE)

There are additional requirements for residential aged care facilities located in the impacted Local Government Areas of:

  • City of Brisbane
  • Moreton Bay Regional Council
  • City of Gold Coast
  • City of Ipswich
  • Lockyer Valley Regional Council
  • Noosa Shire Council
  • Redland City
  • Scenic Rim Regional Council
  • Somerset Regional Council
  • Sunshine Coast Regional Council

These restrictions include:

  • Visitors
    • Visitors are allowed in impacted areas. Individual facilities may have increased rules in place.
  • Residents
    • Are allowed to leave the facility for any reason.
  • Students
    • Students can only enter a residential aged care facility located in an impacted area for a placement connected to their enrolled course of study if they are fully vaccinated against COVID-19.
    • Students who have been in an impacted Local Government Area in the last 14 days or since the area was identified (whichever is shorter) cannot enter a residential aged care facility in Queensland for a placement connected to their enrolled course of study, unless they are vaccinated against COVID-19.


Visitor Access Times
Monday to Friday
9am to 4.30pm
Weekends and Public Holidays
9.30am to 11am
2pm to 3.30pm

With the lifting of these restrictions this means that a resident can leave the residential aged care home for any reason. Though must comply with general wider community covid restrictions.

Also announced was the tightening of border controls and all of New South Wales, except for people residing in the boarder zone will be declared a COVID-19 Hotspot from 1am tomorrow. This is in addition to the current hotspot declarations for Victoria and South Australia. Anyone who has been in a hotspot is not permitted to enter an aged care facility in Queensland.

Find more information about the boarder zone here.

The Chief Health Officer has asked that people in South East Queensland continue to wear masks for a further seven days.

We are currently waiting for clarification from Queensland Health on whether surgical face mask wearing for staff and visitors will continue to be a requirement for entry into residential aged care for the next seven days. Please be advised if this is a requirement then staff will advise you at the time of entry and TriCare will provide surgical face masks to people 12 years and over who are visiting.

For the latest Residential Aged Care Direction please go to https://www.health.qld.gov.au/system-governance/legislation/cho-public-healthdirections-under-expanded-public-health-act-powers/aged-care

TriCare has comprehensive infection prevention and outbreak management processes in place, which include comprehensive staff training, dedicated Infection Prevention and Control Leads, encouragement and promotion of staff Covid-19 vaccination, outbreak management plans and sufficient cleaning and PPE stock available.

This situation remains dynamic with government-initiated changes, for these reasons we may need to revoke and change advice to ensure we maintain compliance to government directions. We kindly ask for your patience and understanding at this time and will continue to keep you informed of any change received in relation to this matter as soon as practicable. Once again, we sincerely appreciate the challenge these times are for you and thank you for your ongoing support in helping us to maintain resident safety.

Additional Measures by TriCare

  • The following measures have been implemented further to reduce the potential spread of the virus include but are not limited to:
  • Restricting entry points at the Aged Care facilities and placing hand sanitiser at these entry points.
  • Communicated our strict entry protocols to contractors, allied health professionals and medical colleagues who attend the site.
  • Additional training for staff on effective infection control practices and management of viruses.
  • Established emergency response protocols if an outbreak occurs.
  • We have restricted staff travel between our Retirement Villages and Aged Care Facilities to essential services only.
  • A communication strategy to keep families and staff updated in the event on an outbreak.
  • Regular communication with suppliers to continue supplies of essential goods.
  • Purchased additional stock of some key products in the event of an outbreak.
  • Reinforcing the importance of social distancing for staff and residents during all episodes of the necessary contact; and
  • Heightened awareness for hand hygiene using soap and water as preferred option or hand sanitiser in the event of no soap and water.

Phone and Video Calls

TriCare strongly encourages friends and family members to keep in close contact with their loved ones via telephone and preferably video calls, such as Skype and Facetime when possible.

 For further information, please visit the below websites:

Aged Care Residents and their Families – https://www.health.gov.au/resources/collections/novel-coronavirus-2019-ncov-resources#for-aged-care-residents-and-families

Residential and Aged Care Workers – https://www.health.gov.au/resources/publications/coronavirus-covid-19-information-for-health-care-and-residential-care-workers

Department of Health – https://www.health.gov.au/news/health-alerts/novel-coronavirus-2019-ncov-health-alert

Department of Foreign Affairs and Trade (Smart Traveller) –  https://www.smartraveller.gov.au/

We continue to working closely with the Queensland Department of Health and the Federal Government and are adhering to the advice of the Chief Medical Officer for the Australian Government in the monitoring and preparedness for COVID-19.

We are educating and keeping our residents, visitors, family members and staff updated about the seriousness of infection control and outbreak management.

We thank everyone for supporting the measures we are taking during this challenging period. The health and wellbeing of our Residents, Staff and Visitors remain our primary focus.