Established for over 50 years, TriCare is one of Queensland’s largest private owners and managers of retirement communities.
TriCare is recruiting for a Service Desk Officer to join our Information Services (IS) team based at our Mount Gravatt Head Office in a full-time capacity.
This role will suit an enthusiastic and dynamic multi-tasker, with superb interpersonal and problem-solving skills. You must be highly organised and able to work autonomously, as well as make valuable contributions to team projects.
Key Responsibilities:
Working in a mid-size IS team supporting 26 sites, you will provide support to our end-users both at Head Office and TriCare facilities, whilst liaising with the infrastructure team and external support teams to resolve IS issues. Tasks include:
- Take phone calls on the Service Desk and troubleshoot issues within SLA.
- Configure, maintain, and monitor PC workstations, laptops, and printing devices including associated software.
- Support of CCTV and software applications (e.g., eCase, Epicor, UKG/PIMS)
- Site visits, as required (everything from network patching to device relocation to troubleshooting).
- Supporting physical devices such as phones, desktops, laptops and tablets.
- Administration of the Information Services Asset Register database.
You will possess the following skills, experience, and attributes:
- Tertiary qualifications and/or industry experience of 3-5 years in a service desk role
- Windows Server and Desktop support (Windows 10, Windows 11 and Microsoft 365)
- Good understanding of Active Directory, Azure, Entra, Defender, InTune and Exchange Online is advantageous.
- Liaising with 3rd party vendors for fault logging and tracking
- ITIL experience is highly desirable.
- A high level of phone etiquette.
- Sound knowledge of Technicalities.
- Ability to liaise with people of different IT levels of experience.
- Organised and methodical approach to assigned tasks.
- “C Class” open driver’s license to enable site visits.
Benefits of joining us:
- Permanent full-time position with a good remuneration package
- Friendly workplace culture with onsite car parking and located a short distance from Westfield Garden City.
- Live and work your values for a company that provides back to the community and cares about people.
- Discounted Health Care Insurance
- Monthly Morning Tea is an opportunity to network with colleagues across the other departments.
- Socialise every Friday afternoon with drinks of all kinds.
Please submit your resume and a cover letter (no more than one page), addressing your application to the Service Desk Lead.
TriCare’s Head Office is a smoke-free workplace and does not consider applications received through recruiters.
A satisfactory Police Clearance Certificate is required according to the Aged Care Act 1997
