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Claims Officer

Established for 50 years, TriCare is one of Queensland’s largest private owners and managers of retirement communities and aged care residences.

TriCare has an exciting opportunity for an experienced and enthusiastic Claims Officer to work within our Self Insurance team on a full-time basis based at our Head Office at Mt Gravatt.

Reporting to the Manager – Workers’ Compensation, you will be responsible for the proactive delivery and management of a portfolio of claims under TriCare’s Aged Care Self-insurance (ACES) licence and WorkCover Queensland. 

Key Responsibilities

  • Proactively manage the Statutory portfolio of claims in accordance with the Workers’ Compensation and Rehabilitation Act 2003
  • Liaising with all key stakeholders including injured workers, managers, medical professionals, treating health practitioners and legal firms;
  • Development of outcome focused case management plans to assist workers with a successful rehabilitation and return to work
  • Maintain the electronic claims files in the Claims Management System
  • Provide timely and accurate workers compensation guidance and advice, including the interpretation of relevant legislation to managers and staff
  • Attend monthly Claims Reviews with  relevant stakeholders

Key requirements, skills and experience

  • Demonstrated claims management experience and extensive knowledge of Workers’ Compensation and Rehabilitation Act 2003;
  • Self Insurance claims management experience is highly desirable;
  • Confident communicator with the ability to engage with stakeholders to achieve positive outcomes;
  • Strong interpersonal, oral and written communication;
  • Strong time management skills
  • Strong computer skills, particularly Microsoft Office and a strong attention to detail;
  • Experience in using SIMS claims management software (preferable).

Please submit your resume and a cover letter, addressing your application via SEEK to Jodie Longden, Manager – Workers’ Compensation.

Closing Date: Monday, 12th April 2021.

A satisfactory Police Clearance Certificate is required according to the Aged Care Act 1997

Our Aged Care Residences are smoke-free workplaces.

TriCare does not consider applications received through, or from, recruiters.